Company Overview
A global provider of international logistics services is seeking a Japanese-speaking Logistics Coordinator to join its European operations team. This role will support Japanese-speaking clients and contribute to a wide range of logistics and operational activities within the Netherlands.
Position Overview
As a Logistics Coordinator, you will be responsible for coordinating logistics-related services for Japanese clients in the Netherlands. You will play a key role in ensuring smooth operations by handling customer communications, operational coordination, documentation, and liaison with internal and external stakeholders.
Key Responsibilities
Customer Support & Coordination
Respond to customer inquiries in a professional and timely manner
Explain and recommend service solutions based on customer needs
Coordinate schedules and monitor service progress
Provide Japanese-language support to clients throughout the process
Operational Support
Coordinate various logistics-related arrangements and activities
Prepare and manage operational and shipping documentation
Support import and export operations
Communicate and coordinate with domestic and international offices
Liaise with suppliers and external service providers
On-site Support
Attend and support operational activities when required
Monitor service quality and operational performance
Follow up with customers to ensure a high level of satisfaction
Requirements
Essential
Business-level Japanese language skills
Conversational English communication skills
Valid driver's license eligible for driving in the Netherlands
Strong interpersonal and communication skills
Customer-oriented mindset with a proactive approach
Valid authorization to work in the Netherlands
Preferred
Experience in logistics, supply chain, or related industries
Customer service experience
Experience in operational or coordination roles
Knowledge of import/export procedures and trade documentation
Experience working in an international environment
Ideal Candidate
Demonstrates a customer-focused approach
Flexible and proactive in a dynamic work environment
Strong team player with excellent collaboration skills
Able to manage multiple tasks and priorities effectively
Eager to learn and develop new skills and knowledge
Working Conditions
Office-based position
Salary
Based on experience and qualifications
Visa Requirements
Applicants must have unrestricted authorization to work in the Netherlands
Career Opportunities
Build your career in an international business environment
Utilize both Japanese and English language skills on a daily basis
Develop expertise in logistics and operational coordination
Gain exposure to a wide range of customer-facing and operational activities
Work within a collaborative and multicultural team