About the company
This is the European office of a Japanese logistics group.
The company provides international logistics and supply chain services connecting Europe, Japan, and Asia. In addition to transportation, it offers a wide range of services, including customs clearance, warehouse management, delivery, and e-commerce logistics support.
About the role
In this position, you will also be involved in customer support operations for Contract Logistics (CL) clients at the Rotterdam office.
Contract Logistics (CL) Customer Contact Operations
As the point of contact for CL customers at the Rotterdam office, you will be responsible for operational coordination and customer support.
Responsibilities
Responding to inquiries from CL customers
Coordinating internally regarding outbound and inbound operations
Liaising with the warehouse operations team
Handling various coordination and communication matters with customers
Requirements
Mandatory Requirements
Work experience in the CL industry, particularly in administrative operations
Ability to communicate professionally in English
Preferred Requirements
Experience in customer support or client-facing operations
Overseas work experience
Business-level Japanese language skills
Ideal Candidate Profile
Able to work collaboratively with team members
Flexible in handling operational tasks, including customer support
Proactive and able to take initiative in their work
Salary
Annual salary: €42,000 – €44,000
13-month salary included
Holiday allowance included
Visa
Candidates must hold a visa that allows them to work full-time in the Netherlands without restrictions.
Work Style
Office-based work, 5 days a week
Position Highlights
Transportation expenses provided
Commuting allowance for private car use provided
Enrollment in pension scheme